{"id":39,"date":"2008-05-02T13:02:49","date_gmt":"2008-05-02T13:02:49","guid":{"rendered":"http:\/\/wp.foodux.org\/?p=39"},"modified":"2008-05-02T13:02:49","modified_gmt":"2008-05-02T13:02:49","slug":"front-and-back-stage-thinking","status":"publish","type":"post","link":"https:\/\/foodux.org\/?p=39","title":{"rendered":"Front and Back Stage Thinking in Service Design"},"content":{"rendered":"<p>Adaptive Path&#8217;s Experience Design Director Ryan Freitas published his <a href=\"http:\/\/secondverse.wordpress.com\/2008\/04\/30\/slidecast-a-house-divided\/\">presentation<\/a> &#8216;A House Divided: Two Perspectives on Managing the Customer Experience&#8217;.<\/p>\n<p>&#8220;<i>Restaurants experiment with the elements of the dining experience that are hidden from their customers. If it makes sense to move elements of production forward, consider it as a means to build a compelling experience<\/i>.&#8221;<\/p>\n<p>Also, he refers to an interesting <a href=\"http:\/\/repositories.cdlib.org\/ischool\/2007-013\/\">paper<\/a> by Robert Glushko and Lindsay Tabas. Great stuff!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Adaptive Path&#8217;s Experience Design Director Ryan Freitas published his presentation &#8216;A House Divided: Two Perspectives on Managing the Customer Experience&#8217;. &#8220;Restaurants experiment with the elements of the dining experience that are hidden from their customers. If it makes sense to move elements of production forward, consider it as a means to build a compelling experience.&#8221; &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/foodux.org\/?p=39\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Front and Back Stage Thinking in Service Design&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"1","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[9],"tags":[],"class_list":["post-39","post","type-post","status-publish","format-standard","hentry","category-kitchen_metaphor"],"_links":{"self":[{"href":"https:\/\/foodux.org\/index.php?rest_route=\/wp\/v2\/posts\/39"}],"collection":[{"href":"https:\/\/foodux.org\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/foodux.org\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/foodux.org\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/foodux.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=39"}],"version-history":[{"count":0,"href":"https:\/\/foodux.org\/index.php?rest_route=\/wp\/v2\/posts\/39\/revisions"}],"wp:attachment":[{"href":"https:\/\/foodux.org\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=39"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/foodux.org\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=39"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/foodux.org\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=39"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}